Cicada Audio Warranty
Warranty period
Cicada Audio products are covered by a 2-year limited manufacturer warranty against defects in materials and workmanship, from the original purchase date. Warranty applies to the original purchaser with proof of purchase.
As Cicada Audio's authorised Australian distributor, Motorcycle Audio Australia manages all warranty claims locally — you deal with us, not with Cicada directly.
How to make a claim
Contact us before doing anything else — including any field destruction. Do not ship or destroy any product without first receiving written authorisation and a Return Authorisation Number (RA#) from us. Unauthorised returns will be refused.
Step 1 — Email support
Email support@motorcycleaudio.com.au with:
- Your order number or proof of purchase
- Product model and serial number
- Photos or video clearly showing the fault
- A brief description of the issue
Step 2 — Authorisation
We'll assess the claim and issue a Return Authorisation Number (RA#) if it proceeds. RA approvals are valid for 30 days.
Step 3 — Resolution
The resolution process depends on the product type:
Speakers — field destroy: Most approved speaker claims use a field destroy process. Once authorised:
- Destroy the speaker cone and photograph the result.
- Photos must clearly show the serial number and the cut-out cone. For pairs, both speakers with serial numbers must be visible in the same photo.
- Send the photos to us — we handle the rest.
Tweeters: Most Cicada tweeters are repairable — a replacement diaphragm will be shipped. The RR05T is non-repairable and a replacement unit is provided if the claim is approved.
Amplifiers and other electronics: Electronics must be physically returned for inspection. Ship to us using the address provided with your RA#. Use trackable, insured shipping and write the RA# clearly on the outer carton — do not write on the retail box. We cover return shipping once a warranty fault is confirmed.
Processing timeline
- Initial assessment: we aim to respond within 1–2 business days of receiving your claim
- Repair or replacement turnaround will be advised once the claim is assessed
What's not covered
- Incorrect installation or wiring faults
- Electrical damage from improper power supply
- Water damage where the product is not rated or not properly sealed
- Physical damage, impact, abuse, or modifications
- Products returned without a valid RA# or required documentation
- Products purchased from an unauthorised dealer
If no fault is found, or the issue is excluded, the product will be returned to you and inspection and freight costs may apply.
Your purchase is also protected by statutory guarantees under the Australian Consumer Law that cannot be excluded or limited. Nothing on this page affects those rights.
Motorcycle Audio Australia
Email: support@motorcycleaudio.com.au
Phone: +61 7 3350 1354