Two years, handled locally.
Motorcycle Audio Australia is the Cicada Audio distributor for Australia and New Zealand. We handle Cicada warranty claims locally — you deal with us, not with Cicada directly.
Every product warranty claim starts with an RMA number from us. Contact us first — do not send, destroy, cut or modify anything until we have issued one.
How long you are covered
Periods and conditions here are Cicada Audio’s. The claim process is the same for every brand we supply.
Warranty periodWhat Cicada Audio covers
2 years from the original purchase date, against defects in materials and workmanship.
EligibilityWho is covered, and what you need
- The original purchaser
- Proof of purchase
- The product serial number
How Cicada claims are settled
Cicada settles different product types in different ways. None of it starts until we have issued an RMA.
Cicada conditionsIt depends on the product type
Speakers — field destroy. Most approved speaker claims are settled without the speaker coming back. Once we authorise it, destroy the cone and photograph the result. The photo must clearly show the serial number and the cut-out cone. For pairs, both speakers and both serial numbers must appear in the same photo. Send us the photos and we handle the rest.
Tweeters. Most Cicada tweeters are repairable and a replacement diaphragm is shipped. The RR05T is non-repairable; an approved claim receives a replacement unit.
Amplifiers and other electronics must be physically returned for inspection. Write the RMA number on the outer carton — not on the retail box.
What the product warranty does not cover
Where the product warranty stops, and where our workshop guarantee picks up.
Not coveredProduct warranty exclusions
- Incorrect installation or wiring faults
- Electrical damage from an improper power supply
- Water damage where the product is not rated or was not properly sealed
- Physical damage, impact, abuse or modification
- Products purchased from an unauthorised source
If we fitted itOur work is assessed separately
The list opposite covers the product itself. Where MAA completed the installation, concerns about our wiring, fitment or integration are assessed under our Workshop Guarantee & Service Terms instead.
MAA workshop workmanship is guaranteed for 12 months from handover, and the initial assessment is free.
Start with us, not the manufacturer
All product warranty claims go through Motorcycle Audio Australia. You lodge it with us and we manage the supplier process on your behalf.
- Contact us first. Do not send, destroy, cut or modify anything until we have issued a Return Merchandise Authorisation (RMA) number — sometimes called an RA number.
- Have your details ready. Proof of purchase, model and serial number, and a clear description of the fault.
- Read the process once. What to send, freight responsibilities, packaging conditions and our water and weather position are all on the MAA Warranty page.
- No RMA, no guarantee it gets processed. Products sent without a valid RMA may be refused or delayed. An RMA is a return authorisation — it does not by itself decide whether the product is covered.
Call 07 3350 1354 or email support@motorcycleaudio.com.au.
Motorcycle Audio Australia
ABN 32 619 968 795
1/67 Araluen St, Kedron QLD 4031
Email: support@motorcycleaudio.com.au
Phone: 07 3350 1354
8:30am–5pm Monday to Friday
Your purchase is also protected by statutory guarantees under the Australian Consumer Law that cannot be excluded or limited. Nothing on this page affects those rights.