Privacy Policy

Last updated: November 14, 2025

This Privacy Policy describes how Motorcycle Audio Australia (“we”, “our”, or “us”) collects, uses, and discloses your personal information when you visit, use, or make a purchase from https://motorcycleaudio.com.au (the “Site”) or otherwise interact with us. Our store is powered by Shopify, which helps us operate our online services securely and efficiently.

1. Overview

We respect your privacy and handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We also comply with the GDPR and other international privacy laws where applicable.

2. Information We Collect

We collect the following categories of personal information, depending on how you interact with us:

• Contact details: name, billing and shipping address, phone number, and email address.
• Payment information: processed securely through PCI-compliant providers such as Shopify Payments, PayPal, or Afterpay. We do not store your card details.
• Account information: username, password, preferences, and order history.
• Device information: IP address, browser type, time zone, cookies, and browsing activity.
• Usage data: pages viewed, items added to cart, wishlists, or purchases made.
• Communications: messages, emails, or reviews you send to us.

3. How We Use Your Information

We use your personal information to:

• Process and deliver your orders, including warranty and support services
• Communicate with you about your purchases or technical enquiries
• Verify payments and prevent fraudulent activity
• Improve our Site, products, and customer experience
• Send marketing or promotional offers (only if you’ve opted in)
• Comply with legal and tax obligations

4. Sharing Your Information

We only share your personal information when necessary to provide our services, including with:

• Shopify – to host our store and process transactions (Shopify Privacy Policy)
• Couriers & logistics providers – such as StarTrack, TNT, FedEx, or DHL for delivery
• Payment providers – such as Shopify Payments, PayPal, or Afterpay
• Marketing and analytics tools – including Google Analytics, Facebook Ads, Instagram, and Klaviyo
• Regulatory authorities – when required by law or to prevent fraud

5. Cookies and Advertising

We use cookies and tracking tools to improve your experience and show relevant content. These may include Google Analytics, Meta (Facebook/Instagram), and Shopify performance cookies. You can manage cookies in your browser settings or opt out of targeted advertising using the following links:

• Google Ads Settings
• Facebook Ad Preferences
• Network Advertising Initiative

6. Data Storage and International Transfers

Your personal information is securely stored on Shopify’s servers, which are located in Canada and the United States. Shopify complies with international data protection frameworks and uses standard contractual clauses to safeguard data transfers.

7. Data Retention

We retain your personal information only as long as needed to provide our services or comply with legal obligations:

• Order and warranty records – retained for 7 years
• Marketing data – retained until you unsubscribe or request deletion
• Support correspondence – retained for 24 months for service continuity

8. Your Rights

Australian Residents

You have the right to access, correct, or delete your personal information, and to opt out of marketing communications at any time. For more information, visit the Office of the Australian Information Commissioner.

International Residents

If you are in the EU, UK, or California, you may have additional rights to access, delete, correct, or transfer your data, or object to processing under the GDPR or CCPA. To exercise these rights, contact us using the details below or visit Shopify Privacy Portal.

9. Children’s Privacy

Our services are not directed to children under 13 years of age, and we do not knowingly collect personal information from them. If you believe your child has provided information to us, please contact us immediately.

10. Security

We maintain appropriate security measures to protect your data from unauthorised access or misuse. While no online system is completely secure, we use encryption, access controls, and monitoring to safeguard your information.

11. Changes to This Policy

We may update this policy from time to time to reflect legal or operational changes. Updates will be posted on this page with a revised effective date.

12. Contact Us

If you have questions, concerns, or wish to exercise your privacy rights, please contact us:

Motorcycle Audio Australia
Attn: Privacy Officer
67 Araluen Street
Kedron, QLD 4031, Australia
Email: support@motorcycleaudio.com.au
Phone: +61 7 3350 3000