Soundstream & Precision Power Warranty

Soundstream & Precision Power warranty

Five years on the HDHU.V2.

Motorcycle Audio Australia is an Australian distributor for Soundstream and Precision Power. We manage warranty claims locally — you deal with us, not with the manufacturer directly.

Before you send anything

Every product warranty claim starts with an RMA number from us. Contact us first — do not send, destroy, cut or modify anything until we have issued one.

Coverage

How long you are covered

Periods and conditions here are Soundstream & Precision Power’s. The claim process is the same for every brand we supply.

Warranty periodWhat Soundstream & Precision Power covers

HDHU.V2 head unit5 yearsBought from MAA or an MAA dealer
All other products1 yearBought from MAA or an MAA dealer
Non-authorised source90 daysFrom the original purchase date
  • 5 years — the Soundstream HDHU.V2 head unit only, when purchased from Motorcycle Audio Australia or an authorised MAA dealer. This is an additional MAA commitment on that product.
  • 1 year from the original purchase date — all other Soundstream and Precision Power products, when purchased from Motorcycle Audio Australia or an authorised MAA dealer.
  • 90 days from the original purchase date — products purchased from a non-authorised source.
The five-year term applies to the HDHU.V2 head unit only. All other products in both ranges carry the periods above.

EligibilityWho is covered, and what you need

  • The original purchaser
  • Proof of purchase
  • The product model and serial number, where available

Buying from Motorcycle Audio Australia or an authorised MAA dealer satisfies the authorised-source requirement.

Have these in front of you before you get in touch and the claim moves faster.
Limits

What the product warranty does not cover

Where the product warranty stops, and where our workshop guarantee picks up.

Not coveredProduct warranty exclusions

  • Products that have been misused or physically damaged
  • Incorrect installation — overpowering, incorrect enclosure, incorrect wiring and similar
  • Units previously opened or repaired by an unauthorised service centre
  • Products that have been altered or no longer conform to original factory specification
  • Expenses related to removal or reinstallation

If we fitted itOur work is assessed separately

The list opposite covers the product itself. Where MAA completed the installation, concerns about our wiring, fitment or integration are assessed under our Workshop Guarantee & Service Terms instead.

MAA workshop workmanship is guaranteed for 12 months from handover, and the initial assessment is free.

Not sure which side of the line your problem sits on? Call us. We would rather look at it than have you assume you are not covered.
Making a claim

Start with us, not the manufacturer

All product warranty claims go through Motorcycle Audio Australia. You lodge it with us and we manage the supplier process on your behalf.

  • Contact us first. Do not send, destroy, cut or modify anything until we have issued a Return Merchandise Authorisation (RMA) number — sometimes called an RA number.
  • Have your details ready. Proof of purchase, model and serial number, and a clear description of the fault.
  • Read the process once. What to send, freight responsibilities, packaging conditions and our water and weather position are all on the MAA Warranty page.
  • No RMA, no guarantee it gets processed. Products sent without a valid RMA may be refused or delayed. An RMA is a return authorisation — it does not by itself decide whether the product is covered.

Call 07 3350 1354 or email support@motorcycleaudio.com.au.

The full warranty process Request an RMA

Motorcycle Audio Australia
ABN 32 619 968 795
1/67 Araluen St, Kedron QLD 4031
Email: support@motorcycleaudio.com.au
Phone: 07 3350 1354
8:30am–5pm Monday to Friday

Your purchase is also protected by statutory guarantees under the Australian Consumer Law that cannot be excluded or limited. Nothing on this page affects those rights.