Everything ships from Kedron.
We know you would rather be riding than waiting on a parcel. This page covers dispatch times, freight rates, and what happens if something goes wrong on the way to you.
In stock and ordered before 1:00pm AEST? It usually goes out the same business day. Free freight to Australia and New Zealand from $2,500. Until it reaches you, it is our responsibility.
When your order leaves us
We pack and dispatch Monday to Friday, AEST.
Cut-offSame-day dispatch
- Orders placed after 1:00pm typically go the next business day.
- Bank transfer orders ship once funds clear, normally 2–5 business days.
- During peak periods and around public holidays, add 2–4 business days.
Mixed ordersIf part of it is not here yet
If your order contains a pre-order or special-order item, we hold the whole order until everything is ready — unless you would rather we split it.
Ask and we will confirm whether any additional freight applies before we make the change.
What it costs to get to you
All freight rates on this page are in Australian dollars.
AustraliaDomestic freight
Bulky items are large or heavy products such as subwoofer enclosures, loaded sub kits and multi-box system bundles. The bulky surcharge is waived automatically once your order reaches $2,500.
New ZealandTrans-Tasman freight
These rates are in Australian dollars and are converted to New Zealand dollars at checkout, so the figure you see will reflect the exchange rate on the day. The bulky surcharge is waived automatically once your order reaches $2,500.
Typical transit is 3–7 business days to metro areas after dispatch; regional and remote addresses take longer.
New Zealand customs duties, GST and import charges are set by NZ authorities and are payable by you. We cannot declare a lower value or mark a shipment as a gift.
Everywhere elseInternational orders
We can ship to most countries, but international rates are not calculated at checkout.
Email support@motorcycleaudio.com.au with what you are after and your full delivery address, and we will come back with a freight quote before you commit to anything. We do this regularly and we are happy to help.
Import duties, taxes and customs charges are set by your government and are your responsibility. As above, we cannot under-declare a shipment.
Collecting from Kedron
Brisbane riders are welcome to collect from the workshop by arrangement. It saves you the freight, and on bulky items it saves a lot of it.
How it worksBefore you come down
- Let us know at checkout or by phone that you would like to collect.
- We will contact you when your order is ready — please do not come down before we do, as not everything is held on site.
- Collection is 8:30am–5pm Monday to Friday.
- Bring your order confirmation and photo ID.
Where1/67 Araluen Street, Kedron QLD 4031
Our workshop and dispatch location on Brisbane’s north side. We are not a retail showroom and we cannot take walk-ins.
How long it takes
These are estimates rather than guaranteed dates. If the expected timing changes, we will update you.
Dispatch estimatesBy order type
- In stock — usually same or next business-day dispatch
- Out of stock or back-order — estimated date shown on the product page, or confirmed after ordering
- Custom-built — timeframe confirmed when the order is accepted
- Pre-order — based on the manufacturer or incoming-shipment estimate shown at the time of purchase
- Special order — timeframe confirmed before we commit the order to the supplier
Transit time on top of dispatch varies by courier and location — metro is usually quick, regional and remote take longer. If something is running late we would rather tell you than leave you guessing, so chase us any time.
Couriers, signatures and tracking
Who carries it, how you follow it, and who is responsible along the way.
CouriersWho carries your order
We use tracked courier services — StarTrack, TNT, FedEx and DHL among them — and arrange transit cover where applicable. We need a street address; we cannot deliver to PO Boxes or parcel lockers.
We ship signature-required by default. Audio gear is worth stealing and a signature is the cleanest proof it reached you.
TrackingFollowing your parcel
You will get tracking by email as soon as your order is dispatched. These are order notifications rather than marketing, so you receive them whether or not you are subscribed to our emails.
If it has not arrived, check your spam folder first, then contact us and we will resend it.
Batteries, bulky items and split shipments
Three situations where freight works a little differently.
Dangerous goodsBatteries
Some batteries and power products are classified as dangerous goods and cannot travel by air. That can mean road freight only, longer transit to Western Australia, the Northern Territory and remote areas, and in some cases no international shipping at all.
If your order contains a battery and there is a restriction, we will contact you before dispatch with the options.
BulkyMulti-box shipments
Subwoofers, enclosures and complete system bundles are big. They may ship in several cartons, may go via specialist freight, and may take a little longer to dispatch and deliver.
Applicable surcharges are in the rates above.
Split shipmentsWhen we send it separately
Where an order has multiple items we may ship them separately rather than hold everything for one slow line. That is our operational decision and it is at our cost. Each parcel gets its own tracking.
If you would prefer it all in one go, tell us — it may delay dispatch but that is your call. If you ask us to split an order, we will confirm any additional freight first.
If something goes wrong
Damaged, missing or lost. Tell us early and we will deal with the carrier.
DamagedIt arrived broken
Take photos of the product, the internal packaging and the outer shipping carton including the label, and send them to us. Keep all of it until we confirm what is needed.
Tell us as soon as you can — carriers set their own deadlines for damage claims and an early report gives us the best shot at recovering it.
MissingIt has not arrived
Tell us. If tracking says delivered and you have not got it, let us know as soon as possible — ideally within 10 business days — so we can begin the investigation while the courier still holds the delivery data.
LostThe courier lost it
That is our problem, not yours. If a courier loses it we will replace it or refund it and deal with the carrier ourselves. You should not have to chase a freight company over an order you placed with us.
The exception is a parcel confirmed delivered where you asked for Authority to Leave, or where you changed the delivery instructions with the courier yourself.
The short version
If you read nothing else on this page, read these six lines.
- In stock, ordered before 1:00pm AEST? It usually goes out the same business day.
- Freight? Within Australia, $19.95 under $500, $14.95 to $2,500, and free from $2,500. New Zealand is $99, then $129, and free from $2,500 — priced in Australian dollars and converted at checkout.
- Bulky? A surcharge applies, and it is waived automatically once your order reaches $2,500.
- Signature? Required by default. Ask before dispatch if you would rather it was left.
- Damaged or missing? Tell us early, photograph everything, and keep the packaging.
- Lost in transit? Ours to sort, not yours.
Call 07 3350 1354 or email support@motorcycleaudio.com.au.
Returns and change-of-mind conditions are in Returns & Refunds. Product faults follow the RMA process on our Warranty page.
Motorcycle Audio Australia
1/67 Araluen St, Kedron QLD 4031
Email: support@motorcycleaudio.com.au
Phone: 07 3350 1354
8:30am–5pm Monday to Friday