American Hard Bag Warranty

American Hard Bag warranty

Ask us and we will confirm the cover.

Motorcycle Audio Australia is an authorised American Hard Bag dealer. Lodge your claim with us and we liaise with American Hard Bag on your behalf.

Before you send anything

Every product warranty claim starts with an RMA number from us. Contact us first — do not send, destroy, cut or modify anything until we have issued one.

Coverage

How long you are covered

Periods and conditions here are American Hard Bag’s. The claim process is the same for every brand we supply.

Warranty periodWhat American Hard Bag covers

CoverageVariesBy product — ask us

Warranty coverage varies by product. Coverage periods and terms are set by American Hard Bag and differ across the range.

Contact us with the product model and purchase date and we will confirm the applicable coverage before you send anything.

EligibilityWho is covered, and what you need

  • The original purchaser
  • Proof of purchase
  • The product model and serial number, where available
  • Photos clearly showing the fault
Have these in front of you before you get in touch and the claim moves faster.
Limits

What the product warranty does not cover

Where the product warranty stops, and where our workshop guarantee picks up.

Not coveredProduct warranty exclusions

  • Products that have been misused or physically damaged
  • Incorrect installation or fitment
  • Damage from an accident or impact
  • Products altered, refinished or modified after purchase
  • Normal wear consistent with the age and use of the product

If we fitted itOur work is assessed separately

The list opposite covers the product itself. Where MAA completed the installation, concerns about our wiring, fitment or integration are assessed under our Workshop Guarantee & Service Terms instead.

MAA workshop workmanship is guaranteed for 12 months from handover, and the initial assessment is free.

Not sure which side of the line your problem sits on? Call us. We would rather look at it than have you assume you are not covered.
Making a claim

Start with us, not the manufacturer

All product warranty claims go through Motorcycle Audio Australia. You lodge it with us and we manage the supplier process on your behalf.

  • Contact us first. Do not send, destroy, cut or modify anything until we have issued a Return Merchandise Authorisation (RMA) number — sometimes called an RA number.
  • Have your details ready. Proof of purchase, model and serial number, and a clear description of the fault.
  • Read the process once. What to send, freight responsibilities, packaging conditions and our water and weather position are all on the MAA Warranty page.
  • No RMA, no guarantee it gets processed. Products sent without a valid RMA may be refused or delayed. An RMA is a return authorisation — it does not by itself decide whether the product is covered.

Call 07 3350 1354 or email support@motorcycleaudio.com.au.

The full warranty process Request an RMA

Motorcycle Audio Australia
ABN 32 619 968 795
1/67 Araluen St, Kedron QLD 4031
Email: support@motorcycleaudio.com.au
Phone: 07 3350 1354
8:30am–5pm Monday to Friday

Your purchase is also protected by statutory guarantees under the Australian Consumer Law that cannot be excluded or limited. Nothing on this page affects those rights.