American Hard Bag Warranty
Warranty coverage
American Hard Bag offers manufacturer warranty coverage on its products against defects in materials and workmanship under normal use. Coverage periods and specific terms are determined by American Hard Bag and can vary by product.
If you need to confirm the specific warranty coverage for your product before purchasing or making a claim, contact us with the model or SKU and we'll clarify what applies.
How to make a claim
Contact us before returning any product. A return authorisation is required — items sent back without approval may be refused.
Step 1 — Email support
Email support@motorcycleaudio.com.au with:
- Your order number or proof of purchase
- Product model and (if available) serial number
- A description of the issue — what it is and when it occurs
- Photos or video showing the problem
Step 2 — Assessment and authorisation
We'll assess the information and liaise with American Hard Bag as needed. If a return is required, we'll provide return instructions and a Return Authorisation number (RA#).
Step 3 — Return and outcome
Once authorised, return the product in secure packaging with all requested documentation. If a defect is confirmed, a repair or replacement will be arranged under the applicable warranty terms. If no defect is found or the issue is excluded, the product will be returned at your cost and inspection and freight fees may apply.
What's not covered
- Damage from improper installation, electrical faults, or misuse
- Physical damage, impact, or corrosion from environmental exposure
- Unauthorised modification or repair
- Normal wear and tear or cosmetic issues
Your purchase is also protected by statutory guarantees under the Australian Consumer Law that cannot be excluded or limited. Nothing on this page affects those rights.
Motorcycle Audio Australia
Email: support@motorcycleaudio.com.au
Phone: +61 7 3350 1354