Workshop & Installation Guarantee

Workshop guarantee & service terms

Our workmanship, guaranteed.

Products supplied by MAA carry their applicable warranty. Our workmanship guarantee covers the installation, wiring, integration and tuning work completed by our workshop.

If we did the work

If we installed it, wired it or tuned it, we stand behind the work we completed. Bring the bike back and we’ll sort it out.

Cover

What’s covered, and what it costs to find out

Product warranties cover the hardware. Our guarantee covers what we did with it.

The guaranteeWhat we guarantee

Where we supplied and fitted your system, you’re covered on two fronts: the applicable product warranty, and our guarantee on the workmanship completed by MAA.

Our workmanship is guaranteed for 12 months from the date of handover. That covers:

  • Mounting, brackets, adapters and enclosure work we fabricated or fitted
  • Wiring, grounding, connectors, fusing and power distribution we installed
  • Signal integration — harnesses, line output converters, A2B and CAN bus interfacing
  • DSP configuration and the tune we handed the bike over on
  • Panel, fairing and lid refitting

If something isn’t right — an intermittent, a rattle, a channel that’s dropped out, or a tune that doesn’t sound the way it did when you left — bring it back. If the problem relates to our workmanship, or to a covered fault in hardware we supplied, we’ll put it right at no cost to you.

Our 12-month workmanship guarantee is an additional MAA commitment and does not affect any rights you may have under Australian Consumer Law.

AssessmentThink it might be our work?

If you believe the problem relates to work we completed or hardware we supplied, contact us. We’ll carry out an initial warranty assessment at no charge.

Often, that initial assessment is enough to identify the next step. Where further testing or dismantling is needed to find the fault, and what we find sits outside our work or the hardware we supplied, we’ll explain what we’ve found and get your approval before any chargeable diagnostic or repair work begins.

Pre-purchase questions are free too. Where identifying what is already on the bike needs dismantling, testing or detailed inspection, we’ll confirm any cost with you before we start.
Labour & tuning

What the work costs, and how it’s set up

Quoting and tuning are both part of the same job, so both are set out here.

LabourLabour and how we quote

Workshop labour is $150 per hour including GST, billed in 15-minute increments.

Every build is quoted individually and fully itemised, with labour, parts and tuning listed separately. You’ll know what the labour component is before we start, not after.

Fixed-price quoted work will not be increased because we underestimated the agreed scope. If previously unknown conditions on the bike require additional work, we’ll stop, explain what we’ve found and get your approval before continuing.

We won’t hand you a surprise invoice.

TuningTuning

We strongly recommend DSP for amplified systems, particularly multi-speaker and custom builds. Where DSP is included — whether built into the amplifier or installed separately — setup and tuning form part of the quoted build scope. Where a system is suitable without DSP, we explain that option and its limitations before the build proceeds.

Where practical, completed systems are operated for an extended period and checked across different music, operating levels and conditions before handover. For applicable workshop builds, final operation is checked using your normal phone and music source where practical, because different devices output differently.

If a DSP configuration or tuning problem is caused by our original setup, we’ll correct it under the workmanship guarantee.

Beyond that, for MAA-built DSP systems there is one complimentary listening adjustment within 90 days of handover, provided the equipment and system configuration have not changed. Live with the bike for a few weeks, then tell us what you’d like more or less of. It covers refining the tune we set — not changing the system itself.

Interstate? The adjustment is still yours. Tuning has to be done with the bike in front of us, so transport stays your arrangement — but get in touch within the 90 days and we’ll hold the adjustment open until you can get here.

Retuning is chargeable where the system itself has changed: different speakers or amplifiers, changed speaker positions, a materially different source or radio, DSP settings altered by someone else, or a request for a different system character rather than correction of a fault.
Limits

Where the guarantee starts and stops

What we can stand behind on someone else’s work, and what this guarantee does not cover.

Rescue workWork other shops did

We take on rescue work: phase correction, signal analysis, crossover adjustment, DSP retuning and wiring repair on systems installed elsewhere.

We can assess it, explain what can be retained or corrected and quote the practical repair path. We stand behind the work we complete — not the parts of the installation we did not touch.

We also can’t promise that a system built around someone else’s decisions will reach a result it was never capable of. Where that’s the case, we’ll tell you before you commit to any repair, replacement or upgrade work.

Where hands-on diagnosis or testing is required, the assessment is quoted separately and approved before work begins.

BoundariesWhat this doesn’t cover

Our guarantee covers the work MAA completed. Some problems come from the motorcycle itself, later modifications, accidental damage or equipment supplied by someone else. Where that happens, we’ll explain what we found before any chargeable work begins.

The guarantee does not cover problems to the extent they were caused by:

  • Faults in the motorcycle itself — charging system, battery, factory loom, ECU — unless caused by our work
  • Accident, impact, drop or water ingress beyond what the components are rated for
  • Alterations, repairs or tuning changes made by another party, where those changes caused the problem or prevent us from reasonably assessing our original work
  • Failure of customer-supplied hardware. Our workmanship in fitting that equipment remains covered, subject to the agreed installation scope
  • Operating the system outside the limits explained at handover
  • Normal maintenance and wear that is reasonable for the age, use and operating environment of the system, where it is not caused by defective hardware or workmanship
If you’re not sure which side of that line your problem sits on, call us. We’d rather look at it than have you assume you’re not covered.
Warranty work

How to bring the bike back

What to do first, and where to read next.

Booking inBringing the bike back

  • Call or email first so we can book the bike in — warranty work goes into the schedule the same as any other job
  • Tell us what’s happening in your own words. A short video with sound is worth ten emails for an audio fault
  • Have your invoice or order number handy
  • Interstate customers — talk to us first. Some things can be sorted out over the phone or from a video, and where the bike needs to come to us, we’ll work through the options before you book any freight
Need a hand?

The short version

If you read nothing else on this page, read these seven lines.

  • We installed it and something isn’t right? Contact us and we’ll work out the next step. Our workmanship is guaranteed for 12 months.
  • Think it may be our work or equipment we supplied? The initial warranty assessment is free.
  • The problem is elsewhere on the bike? We’ll explain what we found and get your approval before any chargeable work begins.
  • Labour? $150 per hour including GST, billed in 15-minute increments and itemised separately.
  • Tuning? Problems with our original setup are covered, plus one complimentary listening adjustment within 90 days on MAA-built DSP systems. Changes to the system or later preference-based retuning may be chargeable.
  • Someone else installed it? We can assess suitable rescue work and we stand behind the work MAA completes.
  • Not sure? Call us. We’d rather look at it than have you assume you’re not covered.

Call 07 3350 1354 or email support@motorcycleaudio.com.au.

Call 07 3350 1354 Email the workshop

Motorcycle Audio Australia
1/67 Araluen St, Kedron QLD 4031
Email: support@motorcycleaudio.com.au
Phone: 07 3350 1354
9am–5pm Monday to Friday