SounDigital Warranty
Warranty period
SounDigital products are covered by a 12-month manufacturer warranty from the original date of purchase. Warranty applies to the original purchaser and is non-transferable. Proof of purchase and purchase through an authorised dealer are required.
How to make a claim
Contact us before returning anything. Warranty service must be initiated through an authorised dealer — returns sent without prior approval may be refused.
Step 1 — Email support
Email support@motorcycleaudio.com.au with:
- Your order number or proof of purchase
- Product model and serial number
- A detailed description of the fault
- Photos or video showing the issue
Step 2 — Assessment and authorisation
We'll assess your claim and, if appropriate, arrange warranty processing through the authorised repair channel.
Step 3 — Repair or replacement
If a manufacturing defect is confirmed, the product will be repaired or replaced at SounDigital's discretion. Under the manufacturer warranty, compensation is limited to repair or replacement — no cash compensation is provided.
If a return is required, the product may need to be shipped freight-prepaid as part of the warranty process.
What's not covered
- Misuse, abuse, or failure to follow the installation manual
- Incorrect installation or wiring
- Service or repair by unauthorised parties
- Altered or removed serial numbers or security seals
- Exposure to moisture, humidity, or adverse environmental conditions
- Physical damage, impact, transport damage, or normal wear and tear
If no fault is found, or the issue is excluded, the item will be returned at your cost and inspection or freight charges may apply.
Your purchase is also protected by statutory guarantees under the Australian Consumer Law that cannot be excluded or limited. Nothing on this page affects those rights.
Motorcycle Audio Australia
Email: support@motorcycleaudio.com.au
Phone: +61 7 3350 1354