Terms of Service

Effective date: 29 July 2026

This website is operated by Motorcycle Audio Australia (ABN 32 619 968 795). In these Terms, "we", "us" and "our" mean Motorcycle Audio Australia, and "you" means the person buying from us or using this site.

By using this website or placing an order, you agree to these Terms. They form the agreement between you and us. A plain-English summary is available on our Terms & Conditions page; where the summary and these Terms differ, these Terms apply.

1. Using this website

You need to be at least 18 to buy from us. Don't use the site for anything unlawful, don't scrape or interfere with it, don't attempt to breach its security, and don't copy our content for commercial use without permission.

If you do any of those things, we may suspend or close your access. Where the breach is minor or looks accidental, we'll normally contact you first.

2. Our platform

Our store runs on Shopify, which handles order processing and payments. Your use of the site is also subject to Shopify's privacy policy. How we handle your information is set out in our Privacy Policy.

3. Product information

We work hard to keep specifications, fitment information and pricing accurate. Motorcycle audio changes constantly — models are revised, manufacturers update specifications, and errors occasionally slip through.

• Product images are indicative. Finishes and details can vary between production runs.
• Specifications may change when a manufacturer revises a product.
• General fitment information is provided as a guide. Where you ask us to confirm fitment and give us accurate motorcycle details, our written recommendation is covered by clause 9.

4. Pricing and availability

• All prices are in Australian dollars and include GST. Shipping is charged separately.
• Prices and availability can change without notice.
• Stock is limited and we may not be able to supply everything shown.

If a product is listed at an obviously incorrect price and you order it, we'll contact you before doing anything. You can pay the corrected price or cancel for a full refund — we won't simply cancel and leave you to notice.

5. Orders and payment

When you place an order you're making an offer to buy. A contract forms when we accept your order and dispatch it, or when we confirm a workshop booking.

• Payment in full is required before dispatch, unless we've agreed otherwise in writing.
• Payments are processed through Shopify Payments, PayPal, Afterpay, Zip or other secure gateways.
• Please make sure your delivery address and bike details are correct. We can't always intercept an order once it's packed.

We may decline or cancel an order where we reasonably believe it's fraudulent, where stock isn't available, or where we're contractually or legally unable to supply it. If we cancel, you get a full refund promptly.

6. Pre-orders, back-orders and special orders

These work differently and it's worth knowing which one you've bought.

Back-orders are normal stock items that are temporarily unavailable. Pre-orders are unreleased products, or stock from a future shipment we've committed to. You can cancel either at any time before the item ships and receive a full refund. Just tell us.

Special orders are products sourced, built or configured specifically for you, outside our normal stock range. Once we've placed that order with our supplier it can't be cancelled, because we can't return it either. We'll tell you clearly at the time of ordering when something is a special order, and we'll confirm before we commit.

Delivery timeframes for all three are estimates and depend on manufacturers and freight. Delays alone don't create a right to cancel a special order, though if a delay becomes unreasonable we'll talk to you about options.

See our Pre-Orders & Cancellations policy for detail.

7. Consumer guarantees

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

Our services — including installation work — come with a guarantee that they'll be carried out with due care and skill.

These rights are not limited to any warranty period. Nothing in these Terms excludes, restricts or modifies them.

8. Returns, refunds and warranty

How we handle faults, damage and change-of-mind returns is set out in our Returns & Refunds policy. Product warranty, the RMA process and brand coverage are on our Warranty page. Workshop workmanship is covered by our Workshop Guarantee & Service Terms. Delivery is covered in Shipping & Delivery. Those policies form part of these Terms.

9. Fitment

Harley touring platforms vary year to year and getting fitment wrong is expensive. You're responsible for checking a product suits your bike before you buy — and we're happy to do that with you, at no cost, before you order.

If we confirm fitment in writing — by email, text or on a quote — based on accurate year, model, factory equipment and other details you supply, and the product turns out not to fit, that's our responsibility and we'll resolve it, including the reasonable freight required.

If you order without checking, or the motorcycle details supplied were incomplete or incorrect, it's treated as a change-of-mind return under our Returns policy.

10. Workshop services

This clause applies when we carry out installation, tuning or other work at our Kedron workshop.

Quotes and approval

• Quotes are valid for 30 days and are based on the information available at the time.
• Workshop labour is $150 per hour including GST, billed in 15-minute increments and itemised separately from parts and tuning.
• If we open the bike up and find something we couldn't have known about — corroded wiring, a previous install done badly, a part that's failed — we'll stop and contact you with revised costs before continuing. We won't do additional chargeable work without your approval.
• Fixed-price quoted work will not be increased because we underestimated the agreed scope.
• Deposits may be required where a job involves special-order parts. Deposits are applied to your final invoice.
• Where a deposit has been paid and you cancel after we've ordered special-order parts, the cost of those parts may be retained. Anything remaining is refunded.

Your motorcycle while it's with us

• We take reasonable care of your motorcycle throughout. Any parts removed during a build are protected, labelled and stored safely until they go back on.
• Please remove personal items from storage compartments before drop-off. We can't inventory or safeguard items that haven't been declared to us.
• Our premises are monitored by CCTV and your bike is kept in a secure workspace.
• We recommend you keep your own comprehensive insurance in place while your bike is with us.
• Original parts removed from your motorcycle remain yours. We'll confirm before handover whether you want them returned, retained temporarily or disposed of. Parts left with us after collection are held for 30 days unless another arrangement is agreed.

Transport

Transport of a motorcycle to and from our workshop is arranged by the customer unless otherwise agreed with us before the booking. We can recommend transport providers where appropriate.

Timeframes and collection

• Estimated completion times are estimates. Parts delays and unexpected findings can move them, and we'll keep you informed.
• We'll contact you when your bike is ready. Please collect it within 7 days.
• Storage fees may apply to bikes left beyond 14 days after we've told you it's ready, and we'll warn you before charging any.
• For bikes left uncollected long-term, we follow the process set out in the Disposal of Uncollected Goods Act 1967 (Qld). We'd much rather ring you.

Workmanship

Our work is guaranteed to be carried out with due care and skill, and MAA workshop workmanship is guaranteed for 12 months from handover.

If something isn't right after a workshop install, contact us and we'll work out the next step. The initial assessment of a suspected issue with our workmanship or hardware we supplied is free, and where the problem is ours we'll put it right at no cost to you. Where further diagnosis shows the issue sits outside that coverage, we'll explain what we found and obtain your approval before chargeable work begins.

Full details, including what's covered, what isn't, and how to book, are in our Workshop Guarantee & Service Terms.

11. Installation by others

Motorcycle audio often needs professional installation. If you or a third party install a product:

• Incorrect installation, wiring faults or modification can damage the product and may affect manufacturer warranty.
• We're not responsible for damage caused during installation we didn't carry out.
• Installing or test-fitting a product ends change-of-mind return eligibility. It does not affect your rights if the product is faulty.

12. Reviews, photos and customer content

Support material. Photos, video and other material sent for warranty, support, fitment or diagnostic purposes are used to assess and assist with your enquiry. We will not use that material for marketing without your permission.

Material submitted for publication. If you submit a review, build story, photograph or video specifically for publication, you give us permission to use it on our website, social channels and marketing materials. You confirm it's yours to give and doesn't infringe anyone else's rights.

You can withdraw that permission. Ask us and we'll remove your content from anything we control. Where something has already been shared or reposted by others, we'll do what we can but can't guarantee its removal everywhere.

Photographs we take of your motorcycle are covered by our Privacy Policy, including your right to ask us to take them down.

13. Promotions and discount codes

Promotions and bundle offers run for the period stated and are subject to availability. Minimum spend or product conditions may apply. Codes can't be used with other offers unless we say so. We may withdraw or change an offer, but we'll honour any order already placed under it.

14. Third-party tools and links

We link to manufacturer resources, videos and tools we don't control. Use them at your own risk and under the relevant third party's terms. We're not responsible for their content, accuracy or security.

15. Liability

Nothing in these Terms limits your rights under the Australian Consumer Law, and nothing here excludes liability that can't lawfully be excluded.

Subject to that, and to the extent the law allows:

• Our liability for any claim is limited, at our option, to replacing the goods, supplying equivalent goods, repairing the goods, or paying the cost of doing so — or, for services, to resupplying the services or paying the cost of resupply.
• We're not liable for indirect or consequential loss, including lost income, lost time, or costs of removing and refitting products where we didn't install them.

16. Indemnity

You agree to indemnify us against claims, damages and reasonable costs arising from your breach of these Terms, your misuse of the site, or your infringement of someone else's rights. This doesn't apply to anything caused by our own negligence or breach.

17. Suspending access

We may suspend or close your account if you breach these Terms. Obligations already incurred — payment for goods supplied, for instance — survive.

18. Governing law

These Terms are governed by the laws of Queensland and the Commonwealth of Australia, and disputes are dealt with in the Queensland courts.

19. Changes to these Terms

We may update these Terms. The current version, with its effective date, is always on this page. The Terms that apply to your order are the ones in force when you placed it.

20. Contact

Motorcycle Audio Australia
ABN 32 619 968 795
1/67 Araluen Street
Kedron QLD 4031, Australia
Email: support@motorcycleaudio.com.au
Phone: 07 3350 1354
9am–5pm Monday to Friday