Terms & Conditions

Terms & conditions

How buying from us actually works.

Orders, pricing, fitment, workshop bookings and your rights — in plain English rather than legal boilerplate.

This page is the summary

Our full Terms of Service is the agreement that legally applies. Where the two differ, the Terms of Service wins.

The basics

Who we are, and using this site

The housekeeping, briefly.

The siteUsing our website

Use it lawfully and respectfully. Don’t scrape it, don’t try to break it, and don’t lift our content for commercial use.

You need to be 18 or over to buy.

Buying

Products, pricing and placing an order

What the prices mean and what happens when you hit buy.

PricingProducts, pricing and availability

  • All prices are in Australian dollars and include GST. Shipping is extra.
  • Prices and specifications can change without notice.
  • Images are indicative — finishes vary between production runs.
If something is listed at an obviously wrong price, we’ll contact you before doing anything. You can pay the corrected price or cancel for a full refund.

OrderingPlacing an order

Check your delivery address and bike details before you confirm — once an order is packed we can’t always catch it. Payment in full is required before dispatch.

We may decline an order where we reasonably believe it’s fraudulent or where stock isn’t available. If we do, you’re refunded in full and promptly.

Not in stock

Pre-orders, back-orders and special orders

These aren’t the same thing, and the difference decides what you can cancel.

Coming inPre-orders and back-orders

Things we normally stock that aren’t here yet. Cancel any time before it ships, full refund. Just tell us.

Ordered for youSpecial orders

Brought in or built specifically for you. Once we’ve placed that order with our supplier we can’t cancel it, because we can’t return it either.

We’ll always tell you clearly at the time of ordering when something is a special order.
If something goes wrong

Your rights, and how we handle faults

What you’re entitled to, and the process for getting it sorted.

Consumer guaranteesYour rights if something goes wrong

Everything we sell comes with guarantees that can’t be excluded under Australian Consumer Law.

If a product has a major failure, you choose — refund or replacement. If it’s a minor problem, we’ll repair it within a reasonable time; if we can’t, you can then choose a refund or replacement.

Our workshop services carry a guarantee that the work is done with due care and skill.

These rights aren’t limited to a warranty period, and nothing in our terms takes them away.
Fitment

Who’s responsible for what

Harley touring platforms change year to year, and getting it wrong is expensive.

We confirmed itThat’s on us

If we confirmed fitment in writing — email, text or a quote — based on accurate details you supplied, and it doesn’t fit, we’ll sort it, freight included.

Ordered without checkingTreated as change of mind

If the product was ordered without checking fitment, or the motorcycle details supplied were incomplete or incorrect, it’s treated as a change-of-mind return.

Check before you buy — we’ll do it with you for free, and it takes about two minutes.
Workshop

If we’re fitting your system

Quotes, your bike while it’s with us, and what happens afterwards.

QuotingQuotes and approval

  • Quotes are valid 30 days.
  • If we open the bike up and find something nobody could have known about, we stop and call you before doing any extra chargeable work.
  • Deposits may be needed for special-order parts, and are applied to your final invoice.

Your bikeWhile it’s with us

  • Parts we remove are protected, labelled and stored safely. They’re yours — tell us if you want them back.
  • Please take personal items out of the storage compartments before you drop the bike off.
  • Keep your own comprehensive insurance in place while your bike is with us.
  • We’ll call when it’s ready. Please collect within 7 days; storage fees may apply after 14, and we’ll warn you first.

AfterwardsIf something isn’t right

MAA workshop workmanship is guaranteed for 12 months from handover. Bring it back — if it’s our work or our hardware, we fix it at no cost. The initial assessment is free.

Full details are in our Workshop Guarantee & Service Terms.
We won’t hand you a surprise invoice.
Other limits

Installation elsewhere, your content, and liability

Three things worth knowing before you buy.

InstallsIf someone else installs it

Incorrect installation or wiring can damage a product and may affect its warranty. We’re not responsible for damage caused during an install we didn’t do.

Installing or test-fitting also ends change-of-mind eligibility — though not your rights if the product is genuinely faulty.

Your contentReviews and photos

If you send us a review or photos, we may publish them. You can change your mind — ask and we’ll take your content down from anything we control.

The same applies to photos we take of your bike; see our Privacy Policy.

LiabilityWhere it stops

Nothing here limits your Australian Consumer Law rights. Beyond those, and as far as the law allows, our liability is limited to repairing, replacing or refunding the goods, or resupplying the service.

We’re not liable for indirect losses like lost income, or the cost of removing and refitting products we didn’t install.

Need a hand?

The short version

If you read nothing else on this page, read these seven lines.

  • Prices are in Australian dollars including GST. Shipping is extra.
  • Obvious pricing error? We contact you first. Pay the corrected price or cancel for a full refund.
  • Pre-order or back-order? Cancel any time before it ships. Special orders can’t be cancelled once placed.
  • Faulty product? Contact us for an RMA before sending anything. Your consumer guarantees are not limited by any warranty period.
  • Fitment? If we confirmed it in writing and it doesn’t fit, that’s on us. Ask first — it’s free.
  • Workshop work? Quotes valid 30 days, no extra chargeable work without your approval, workmanship guaranteed 12 months.
  • The full agreement is our Terms of Service. This page is the plain-English summary.

Call 07 3350 1354 or email support@motorcycleaudio.com.au.

Full Terms of Service Contact us

These terms are updated from time to time. The current version is always here, and the terms that apply to your order are the ones in force when you placed it.

Motorcycle Audio Australia
ABN 32 619 968 795
1/67 Araluen St, Kedron QLD 4031
Email: support@motorcycleaudio.com.au
Phone: 07 3350 1354
8:30am–5pm Monday to Friday