Pre-Orders & Cancellations

Pre-orders & back-ordersCancel freely

Payment is taken when you order, unless we’ve agreed otherwise.

You can cancel any time before it ships, for a full refund. No reason needed, no fee. Email or ring us.

Once it’s shipped it’s a normal completed order, and our Returns & Refunds policy applies from there.

Special ordersWhy these are different

When you place a special order, we place a matching order with a supplier or manufacturer — often overseas, often built or configured to your specification. We can’t return it either, so we can’t unwind it.

• Before we place it with the supplier — cancel freely, full refund.
• After we’ve placed it — it can’t be cancelled, except in the circumstances the law provides for.

DepositsWhere they go

Some special orders — particularly parts for a workshop build — are taken on deposit rather than paid in full. Deposits are applied to your final invoice.

If you cancel after we’ve committed to the supplier, the cost of those parts may be retained and anything left over is refunded to you.

DelaysIf it’s running late

Delivery timeframes for anything not in stock are estimates. Manufacturers push back release dates, shipments get held at the border, and freight goes slowly — none of which we control.

A delay on its own doesn’t create a right to cancel a special order. But if a delay becomes unreasonable, talk to us. We’ll tell you honestly where the order actually is and work out where to go from there, which may include cancelling and refunding you.

DiscontinuedIf we can’t supply it

Occasionally a product is discontinued, superseded, or a supplier simply can’t deliver. If that happens to something you’ve ordered:

• We’ll contact you as soon as we know.
• You can take a full refund, including any deposit, with no deduction.
• Or we’ll help you find the closest equivalent and adjust the price either way.