Shipping policy
Shipping & Delivery
Everything ships from our Kedron workshop in Brisbane. This page covers dispatch times, rates, and what happens if something goes wrong on the way to you.
Dispatch
- We pack and dispatch Monday to Friday, AEST.
- Orders placed before 1:00pm AEST usually go out the same business day when everything's in stock.
- Orders placed after 1:00pm typically go the next business day.
- Bank transfer orders ship once funds clear, normally 2–5 business days.
- During peak periods and around public holidays, add 2–4 business days.
If your order contains a pre-order or special-order item, we'll hold the whole order until everything's ready — unless you'd rather we split it. If you'd prefer a split shipment, ask us and we'll confirm whether any additional freight applies before making the change.
Australia
| Order total | Shipping |
|---|---|
| Under $500 | $19.95 |
| $500 – $2,500 | $14.95 |
| $2,500 and above | Free |
| Bulky items | + $25 surcharge |
Bulky items are large or heavy products such as subwoofer enclosures, loaded sub kits and multi-box system bundles. The bulky surcharge is waived automatically once your order reaches $2,500.
New Zealand
| Order total | Shipping |
|---|---|
| Under $500 | $99 |
| $500 – $2,500 | $129 |
| $2,500 and above | Free |
| Bulky items | + $59 surcharge |
These rates are in Australian dollars and are converted to New Zealand dollars at checkout, so the figure you see will reflect the exchange rate on the day. The bulky surcharge is waived automatically once your order reaches $2,500. Typical transit is 3–7 business days to metro areas after dispatch; regional and remote addresses take longer.
New Zealand customs duties, GST and import charges are set by NZ authorities and are payable by you. We can't declare a lower value or mark a shipment as a gift.
If you're unsure whether something counts as bulky freight, ask us before you order and we'll confirm.
Everywhere else
We can ship to most countries, but international rates aren't calculated at checkout.
Email support@motorcycleaudio.com.au with what you're after and your full delivery address, and we'll come back with a freight quote before you commit to anything. We do this regularly and we're happy to help.
Import duties, taxes and customs charges are set by your government and are your responsibility. As above, we can't under-declare a shipment.
Local pickup — Kedron
Brisbane riders are welcome to collect from the workshop by arrangement. It saves you the freight, and on bulky items it saves a lot of it. Collection is arranged with us directly rather than selected at checkout.
- Let us know at checkout or by phone that you'd like to collect.
- We'll contact you when your order is ready — please don't come down before we do, as not everything is held on site.
- Collection is 8:30am–5pm Monday to Friday.
- Bring your order confirmation and photo ID.
Delivery timeframes
- In stock — usually same or next business-day dispatch
- Out of stock or back-order — estimated date shown on the product page, or confirmed after ordering
- Custom-built — timeframe confirmed when the order is accepted
- Pre-order — based on the manufacturer or incoming-shipment estimate shown at the time of purchase
- Special order — timeframe confirmed before we commit the order to the supplier
These are estimates rather than guaranteed dates. If the expected timing changes, we'll update you. Transit time on top of dispatch varies by courier and location — metro is usually quick, regional and remote take longer. If something's running late we'd rather tell you than leave you guessing, so chase us any time.
Tracking
You'll get tracking by email as soon as your order is dispatched. These are order notifications, not marketing, so you'll receive them whether or not you're subscribed to our emails.
If it hasn't arrived, check your spam folder first, then contact us and we'll resend it.
Couriers and signatures
We use tracked courier services — StarTrack, TNT, FedEx and DHL among them — and arrange transit cover where applicable. We need a street address; we can't deliver to PO Boxes or parcel lockers.
We ship signature-required by default. Audio gear is worth stealing and a signature is the cleanest proof it reached you.
If you'd rather the courier left it without a signature, tell us before dispatch and we'll arrange Authority to Leave. If you choose that, or if you change the delivery instructions directly with the courier after dispatch, responsibility for the parcel once it's left in the nominated place sits with you.
Batteries and dangerous goods
Some batteries and power products are classified as dangerous goods and can't travel by air. That can mean road freight only, longer transit times to Western Australia, the Northern Territory and remote areas, and in some cases no international shipping at all.
If your order contains a battery and there's a restriction, we'll contact you before dispatch with the options. If you're planning a build around a particular battery and you're outside the eastern states, ask us first.
Bulky and multi-box shipments
Subwoofers, enclosures and complete system bundles are big. They may ship in several cartons, may go via specialist freight, and may take a little longer to dispatch and deliver. Applicable surcharges are in the tables above.
Split shipments
Where an order has multiple items we may ship them separately rather than hold everything for one slow line. That's our operational decision and it's at our cost. Each parcel gets its own tracking.
If you'd prefer it all in one go, tell us — it may delay dispatch but that's your call. If you ask us to split an order, we'll confirm any additional freight before we do.
If something goes wrong
Arrived damaged? Take photos of the product, the internal packaging and the outer shipping carton including the label, and send them to us. Keep all of it until we confirm what's needed. Tell us as soon as you can — carriers set their own deadlines for damage claims and an early report gives us the best shot at recovering it.
Hasn't arrived? Tell us. If tracking says delivered and you haven't got it, tell us as soon as possible — ideally within 10 business days — so we can begin the investigation while the courier still has the relevant delivery data.
Lost in transit? That's our problem, not yours. Until your order reaches you it's our responsibility, and if a courier loses it we'll replace it or refund it and deal with the carrier ourselves. You shouldn't have to chase a freight company over an order you placed with us.
The exception is a parcel confirmed delivered where you asked for Authority to Leave, or where you changed the delivery instructions with the courier yourself.
Returns and change-of-mind conditions are covered in our Returns & Refunds policy. Product faults follow the RMA process on our Warranty page.
Nothing in this policy limits any rights you may have under Australian Consumer Law.
Contact
Motorcycle Audio Australia
ABN 32 619 968 795
1/67 Araluen Street
Kedron QLD 4031, Australia
Email: support@motorcycleaudio.com.au
Phone: 07 3350 1354
8:30am–5pm Monday to Friday