Privacy & Your Data

WhatInformation we collect

• Contact and order details — your name, billing and delivery address, phone number and email.
• Your bike — model and year, and sometimes what’s already fitted, so we can confirm fitment.
• Payment information — handled by PCI-compliant providers such as Shopify Payments, Afterpay and Zip. We never see or store your full card number.
• Account information — username, password, preferences and order history.
• Device and usage information — IP address, browser, time zone, cookies, pages viewed and items added to cart.
• Messages — emails, chat messages, reviews and anything else you send us.
• Photographs of your motorcycle — where we’ve worked on your bike.
• CCTV footage — if you visit our Kedron workshop.

WhyWhat we use it for

• To process, pack and deliver your order
• To confirm fitment and give you accurate advice about your bike
• To handle warranty claims, returns and support enquiries
• To verify payments and reduce fraud
• To improve the site and the products we stock
• To send you marketing, but only if you’ve opted in — and you can opt out any time
• To meet our tax and legal obligations

Fraud screeningFlagged orders

Shopify assigns a risk indicator to orders based on things like address mismatches and payment patterns. We use it as a prompt to look more closely — a person at MAA reviews any flagged order before we hold or cancel it.

Buy now, pay laterAfterpay and Zip

If you choose Afterpay or Zip, they run their own automated assessment to approve or decline you. That decision is theirs, not ours, and it’s governed by their privacy policy. We pass them the order details needed to process the payment.

WorkshopCCTV at Kedron

Our Kedron workshop is monitored by CCTV. It’s there to protect customer motorcycles, our stock and our staff.

• Footage is recorded continuously and automatically overwritten after 30 days.
• We only review footage if there’s a security or safety incident, or if we’re asked to by police.
• We don’t use it for marketing and we don’t publish it.

WhoWho we share it with

• Shopify — hosts our store and processes orders (Shopify Privacy Policy)
• Couriers — StarTrack, TNT, FedEx, DHL and others, for delivery
• Payment providers — Shopify Payments, Afterpay, Zip
• Email marketing — Klaviyo, if you’ve subscribed
• Analytics and advertising — Google Analytics, and Meta advertising tools
• Suppliers and manufacturers — only where needed for a warranty claim, and only the details required to process it
• Authorities — where the law requires it

WhereWhere your information is stored

Our store runs on Shopify, whose servers are in Canada and the United States. Several of the services listed — Klaviyo, Google and Meta among them — also store data in the United States and other countries.

This means your information may be handled outside Australia. We only use providers that apply recognised safeguards for international data transfers, but overseas privacy laws are not identical to Australia’s.

Deletion & marketingGetting it removed

Deletion — you can ask us to delete your information. We’ll do it unless we’re legally required to keep it, such as order records we must retain for tax purposes. We’ll tell you which is which.

Marketing — every marketing email has an unsubscribe link, and it works immediately. You can also just reply and ask.

ChildrenUnder 18

Our products and services are aimed at adults. We don’t knowingly collect personal information from children. If you believe a child has given us their information, contact us and we’ll delete it.

Outside AustraliaIf you’re overseas

We’re an Australian business and we sell mainly in Australia and New Zealand. We handle all personal information to Australian Privacy Principles standards regardless of where you are.

If you’re in a country with additional privacy rights and you’d like your information handled a particular way, contact us and we’ll do our best to accommodate it.