Privacy & Your Data

Last updated: 29 July 2026

This policy explains what personal information Motorcycle Audio Australia collects, why we collect it, who we share it with, and what you can do about it. We've tried to write it in plain English rather than legal boilerplate.

We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

If you have a question about your information, contact our Privacy Officer at support@motorcycleaudio.com.au or call 07 3350 1354.

What we collect

Contact and order details — your name, billing and delivery address, phone number and email.
Your bike — model and year, and sometimes what's already fitted, so we can confirm fitment.
Payment information — handled by PCI-compliant providers such as Shopify Payments, PayPal, Afterpay and Zip. We never see or store your full card number.
Account information — username, password, preferences and order history.
Device and usage information — IP address, browser, time zone, cookies, pages viewed and items added to cart.
Messages — emails, chat messages, reviews and anything else you send us.
Photographs of your motorcycle — where we've worked on your bike. See "Photos of your bike" below.
CCTV footage — if you visit our Kedron workshop. See "CCTV at our workshop" below.

Why we use it

To process, pack and deliver your order
To confirm fitment and give you accurate advice about your bike
To handle warranty claims, returns and support enquiries
To verify payments and reduce fraud
To improve the site and the products we stock
To send you marketing, but only if you've opted in — and you can opt out any time
To meet our tax and legal obligations

Automated decisions

A small number of things happen automatically rather than being decided by a person:

Fraud screening. Shopify assigns a risk indicator to orders based on things like address mismatches and payment patterns. We use it as a prompt to look more closely — a person at MAA reviews any flagged order before we hold or cancel it. If your order is cancelled and you think that's wrong, call us and we'll sort it out.
Buy-now-pay-later approvals. If you choose Afterpay or Zip, they run their own automated assessment to approve or decline you. That decision is theirs, not ours, and it's governed by their privacy policy. We pass them the order details needed to process the payment.

We don't use profiling or automated systems to set prices, and we don't make decisions about you using artificial intelligence.

Photos of your bike

We often photograph builds and installs — it's how we show riders what's possible, and it's the most useful content we produce.

We ask your permission before we photograph your bike for publication, and again if we want to use it somewhere prominent.
We avoid capturing number plates, VINs and anything showing where you live. If one slips through, tell us and we'll blur or remove it.
We don't publish your name unless you've said we can.
You can change your mind. Ask us and we'll take the images down from anything we control. Once something has been shared or reposted by others we can't always claw it back, but we'll do what we can.

CCTV at our workshop

Our Kedron workshop is monitored by CCTV. It's there to protect customer motorcycles, our stock and our staff.

Footage is recorded continuously and automatically overwritten after 30 days.
We only review footage if there's a security or safety incident, or if we're asked to by police.
We don't use it for marketing and we don't publish it.

Who we share it with

We share your information only where it's needed to run the business:

Shopify — hosts our store and processes orders (Shopify Privacy Policy)
Couriers — StarTrack, TNT, FedEx, DHL and others, for delivery
Payment providers — Shopify Payments, PayPal, Afterpay, Zip
Email marketing — Klaviyo, if you've subscribed
Analytics and advertising — Google Analytics, and Meta (Facebook and Instagram) advertising tools
Suppliers and manufacturers — only where needed for a warranty claim, and only the details required to process it
Authorities — where the law requires it

We don't sell your personal information, and we never have.

Where your information is stored

Our store runs on Shopify, whose servers are in Canada and the United States. Several of the services above — Klaviyo, Google and Meta among them — also store data in the United States and other countries.

This means your information may be handled outside Australia. We only use providers that apply recognised safeguards for international data transfers, but overseas privacy laws are not identical to Australia's.

Cookies and advertising

We use cookies to keep your cart working, remember preferences, and understand how the site is used. We also use advertising tools from Google and Meta, which may show you our products elsewhere after you've visited us.

You can clear or block cookies in your browser, and you can opt out of targeted advertising here:

Blocking cookies may stop parts of the site working properly — the cart in particular.

How long we keep it

Order and warranty records — 7 years, which is what tax law requires
Support correspondence — around 24 months, so we can pick up where we left off
Marketing data — until you unsubscribe or ask us to delete it
CCTV footage — 30 days, then automatically overwritten

Keeping it secure

We use encryption, access controls and monitoring, and we limit who inside MAA can see what. No online system is completely secure, but we take it seriously and we don't hold more information than we need.

If something goes wrong

If there's a data breach that's likely to cause you serious harm, we'll notify you and the Office of the Australian Information Commissioner, as the Notifiable Data Breaches scheme requires. We'll tell you what happened, what information was involved, and what we recommend you do.

Your choices and your rights

Access — you can ask for a copy of the personal information we hold about you. Email our Privacy Officer and we'll respond within 30 days. There's no charge.

Correction — if something's wrong, tell us and we'll fix it.

Deletion — you can ask us to delete your information. We'll do it unless we're legally required to keep it, such as order records we must retain for tax purposes. We'll tell you which is which.

Marketing — every marketing email has an unsubscribe link, and it works immediately. You can also just reply and ask.

Dealing with us anonymously — you're welcome to ask general questions about fitment or products without giving us your details. We'll need them once you place an order.

Children

Our products and services are aimed at adults. We don't knowingly collect personal information from children. If you believe a child has given us their information, contact us and we'll delete it.

If you're outside Australia

We're an Australian business and we sell mainly in Australia and New Zealand. We handle all personal information to Australian Privacy Principles standards regardless of where you are. If you're in a country with additional privacy rights and you'd like your information handled a particular way, contact us and we'll do our best to accommodate it.

Making a complaint

If you think we've mishandled your personal information, tell us first — most things are sorted quickly.

Email support@motorcycleaudio.com.au marked "Privacy complaint", or call 07 3350 1354.
We'll acknowledge it within 5 business days.
We'll investigate and give you a written response within 30 days.

If you're not satisfied with how we've handled it, you can take the matter to the Office of the Australian Information Commissioner:

oaic.gov.au
1300 363 992

Changes to this policy

We update this policy when our practices or the law change. The current version always lives on this page with the date it was last updated at the top.

Contact us

Motorcycle Audio Australia
Attn: Privacy Officer
1/67 Araluen Street
Kedron QLD 4031, Australia
Email: support@motorcycleaudio.com.au
Phone: 07 3350 1354
9am–5pm Monday to Friday